Terms and Conditions

Abstract geometric design representing interconnected marketing systems for local businesses.
Abstract geometric design representing interconnected marketing systems for local businesses.

AM Creative LLC Terms of Service for Marketing Services

Last updated: January  1, 2026

Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using the amcreativemktg.com website (the “Website”) operated by AM Creative LLC, a Limited Liability Company formed in Massachusetts, United States (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Our Offers and Pricing

We offer services on this Website. The price of these services can be found listed on the Website or through a quote before services start. This price does not include taxes or other fees that you may be charged.

Purchases

When you make a purchase on the Website, you will be able to choose the third party payment processor that will collect your payment information and process your payment. You may make purchases using the following third party payment processors: Square and Stripe. We are not responsible for the collection, use, sharing or security of your billing information by these third party payment processors. The following payment method(s) are accepted by the third party payment processors: American Express, bank transfer, Discover, MasterCard, and Visa.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Payment Terms and Automatic Billing

Payment Requirements

All services, including AM Connect subscriptions and marketing services, require payment via automatic billing (autopay) to the credit card or payment method on file unless an alternative invoicing arrangement has been agreed upon in writing.

AM Connect Autopay Requirement: Regardless of any invoicing arrangement for other services, all AM Connect subscriptions require autopay to a valid payment method on file. This requirement cannot be waived.

AM Creative LLC reserves the right to modify these payment requirements with at least 30 days written notice to the Client.

Payment Failure and Account Status

If automatic payment fails, you will be notified and may update or retry payment through your AM Connect dashboard.

14 Days Past Due: If payment is not received within 14 days of the original due date, access to AM Connect, website hosting, and all active services will be suspended.

30 Days Past Due: If payment is not received within 30 days of the original due date, all services will be shut down, including but not limited to: automations, website hosting, email/SMS campaigns, and any active integrations. A reactivation fee, based on agency time required to restore services, will be assessed in addition to all outstanding balances before services can be restored.

90 Days Past Due: If payment is not received within 90 days of the original due date, the account is subject to permanent deletion with no obligation by AM Creative LLC to restore, back up, or revert any work, data, automations, website files, or configurations. The Client will be solely responsible for replacing any forms, backing up their website, creating new sites, and any other work required to restore their business operations. AM Creative LLC assumes no responsibility or liability for any data loss, business interruption, or damages resulting from account deletion due to non-payment.

Late Fees

Payments not received within 30 days of the due date are subject to a late fee of 1% per month on the outstanding balance.

Cancellation Policy

We do not offer you the ability to cancel any purchases that you have made of the services offered on our Website.

We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will let you know immediately if we plan on cancelling your purchase.

We will issue a partial refund of the purchase price that you paid if we cancel your purchase.

Service Termination by AM Creative LLC

AM Creative LLC reserves the right to terminate or discontinue any marketing services, website hosting, or other services (excluding AM Connect platform access, which is governed separately) with 30 days written notice for any reason, at our sole discretion. This includes, but is not limited to, situations where we determine that continuing the business relationship is not in the best interest of either party.

Upon such termination, AM Creative LLC will provide the Client with all completed deliverables and reasonable assistance in transitioning to another provider. Any prepaid fees for services not yet rendered will be refunded on a prorated basis.

Refund Policy

The refund policy applies to all Services provided by AM Creative LLC, including AM Connect.

The products available for purchase on our website contain proprietary copy-writing, funnels, and other intellectual property.

We provide a trial and a monthly service option to allow you to make an informed decision about our software.

Please use the trial and/or monthly subscription option to make sure that the software meets your needs before purchasing a year-long license.

All of our software is functional at the monthly membership level. For a tour of the software before purchasing, please contact us.

If you purchase any subscription to one of our products, after your payment has cleared, your license to use the software and service will be activated. Once the license is activated, no refunds will be given.

If you just need extra help, reach out to our team – we’re here to help make it work for you.

By signing up for an AM Connect account or marketing services subscriptions, you hereby acknowledge and agree to this refund policy.

Usage-Based Services and Automatic Billing

Approximate Communication Services Pricing (actual pricing may vary):

  • Voice Calls (Outbound): $0.0196 per minute
  • Voice Calls (Inbound): $0.0119 per minute
  • SMS Messages: $0.0111 per segment
  • Email Communications: $0.0009 per email (approximately 11,110 emails per $10)

Artificial Intelligence Services Pricing (approximate):

  • Conversational AI: $0.0282 per message (approximately 355 messages per $10)
  • AI Voice Services: $0.14 per minute
  • AI Review Response: $0.111 per response (approximately 90 responses per $10)

Billing Terms:

  • Usage charges are automatically billed to the payment method on file
  • Rates are subject to change with 30 days notice
  • Usage is calculated and billed in real-time
  • Detailed usage reports are available in the dashboard

Advance Payments

We may ask you to provide an advance payment on any purchase made of the services offered on our Website. An advance payment is a partial payment of the total purchase price that will help pay for our actual expenses while providing the services.

We will issue you a refund of the advance payment that you made if we cancel.

We do not offer you the ability to cancel any purchases that you have made of the services offered on this Website. As such, we do not refund advance payments.

No Warranty on Purchases

The items or services displayed or sold on this Website are provided “as is.” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to any items or services displayed or sold on this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

Remedies

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be none. You also agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “Governing Law, Severability, Dispute Resolution, Venue and Class Action Waiver” section below. These remedies are intended to be your sole and exclusive remedies for any breach of this Terms of Service as it relates to your purchase.

Subscriptions

This Website features products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. The initial term of the subscription is 1 month.

We offer a free trial to our customers for a period of 7 days. After the free trial has expired, you will be charged for the full amount of the subscription service.

We do not offer the option to revoke your subscription shortly after making your purchase.

There is no minimum purchase required to qualify for the subscription.

White-Label Software Disclosure

The AM Connect application is a white-label product developed by High Level, which has been customized to meet the specific offerings and services of AM Creative LLC. While we strive to offer seamless and error-free service, AM Creative LLC is not responsible for any limitations, restrictions, or issues originating from the base software provided by High Level. For more information on High Level’s terms and conditions, please visit https://www.gohighlevel.com/terms-of-service.

Contingency Plan for Business Interruption or Closure

In the event that AM Creative LLC ceases operations, becomes insolvent, or is otherwise unable to continue providing services, users may contact High Level directly to convert their AM Connect account into an independent High Level account. This conversion will transfer all user data to a new account under the user’s control but will not include any of the additional services, customizations, or support provided by AM Creative LLC. To initiate this process, users can contact High Level at https://www.gohighlevel.com/.

Automatic Renewals of Subscriptions

When you purchase a subscription on the Website, your subscription will automatically renew every month. We will automatically renew your subscription by using the payment method on file until you cancel your subscription.

You may cancel the automatic renewals of your subscription via the following means:

  • Email: info@amcreativemktg.com
  • Through the Website

Please note that you will no longer receive the items or services provided by the subscription on your cancellation effective date.

You must provide us with 30 days notice prior to your automatic renewal date of your intent to cancel the automatic renewals for the cancellation to be effective.

Rate Changes

AM Creative LLC reserves the right to modify pricing for subscriptions and services. Any rate increases will be communicated with at least 30 days written notice prior to taking effect. Continued use of services after the effective date constitutes acceptance of the new rates.

Accounts

When you create an account on our Website, you guarantee that you are 18 years of age or older and that the information that you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Website.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

We reserve the right to terminate your account at any time at our sole discretion, including but not limited to violations of these Terms, non-payment, or any conduct we determine to be harmful to our business or other users.

You may terminate your account by contacting us at info@amcreativemktg.com with 30 days written notice.

Client Cooperation and Response

Timely delivery of services depends on the Client’s cooperation in providing required materials, access credentials, content approvals, and responses to requests. Delays by the Client in providing necessary information or approvals may affect project timelines and do not reduce fees or extend deadlines. AM Creative LLC is not responsible for delays or diminished results caused by lack of Client cooperation or responsiveness.

Prohibited Uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

  • Impersonating or attempting to impersonate AM Creative LLC or its employees, representatives, subsidiaries or divisions;
  • Misrepresenting your identity or affiliation with any person or entity;
  • Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
  • Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
  • Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
  • Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
  • Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
  • Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
  • Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
  • Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
  • Otherwise attempting to interfere with the proper working of the Website;
  • Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

No Warranty on Website

This Website is provided “as is.” No warranty, express or implied (including any implied warranty of merchantability, of satisfactory quality or fitness for a particular purpose or use) shall apply to this Website, whether arising by law, course of dealing, course of performance, usage of trade or otherwise.

Availability, Errors and Inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

Damages and Limitation of Liability

In no event shall AM Creative LLC be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, relating to or in any way connected with your access to, display of or use of this Website or with the delay or inability to access, display or use this Website, including but not limited to your reliance upon opinions or information appearing on this Website; any computer viruses, information, software, linked websites operated by third parties, products or services obtained through this Website, whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes or otherwise, even if AM Creative LLC has been advised of the possibility of such damages.

IF, DESPITE THE LIMITATION ABOVE, AM CREATIVE LLC IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF AM CREATIVE LLC WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO AM CREATIVE LLC IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE.

THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF AM CREATIVE LLC.

The aggregate liability of AM Creative LLC arising out of or relating to this Website, whether arising out of or related to breach of contract, tort (including negligence) or otherwise shall be limited to the amount of fees actually received by AM Creative LLC from you.

Subcontractors

AM Creative LLC may engage qualified subcontractors, freelancers, or third-party service providers to perform portions of the services offered. AM Creative LLC remains responsible for the quality of deliverables and for ensuring subcontractors comply with applicable confidentiality obligations.

Portfolio and Marketing Rights

Unless the Client provides written objection within 30 days of project completion, AM Creative LLC reserves the right to display completed work, anonymized results, and general descriptions of services provided in its portfolio, case studies, website, social media, and other marketing materials. Confidential business information and specific financial results will not be disclosed without explicit written permission.

Intellectual Property and DMCA Notice and Procedure for Intellectual Property Infringement Claims

All contents of this Website are ©2016 – 2026 AM Creative LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of AM Creative LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of AM Creative LLC or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Jon Almas at info@amcreativemktg.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights – DMCA.” Your notice to us must include the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
  • A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
  • Your name, email, address and telephone number; and
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

AM Creative LLC
Jon Almas
info@amcreativemktg.com
(978)-464-8895

6 Chestnut St STE 112
Amesbury, MA 01913
United States

Governing Law, Severability, Dispute Resolution and Venue

These Terms shall be governed and construed in accordance with the laws of the state of Massachusetts, United States, without regard to its conflict of laws provisions. These terms shall not be governed by the United Nations convention on contracts for the sale of international goods, the Uniform Commercial Code, nor Incoterms.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Essex County, Massachusetts.

You and AM Creative LLC agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any class or representative action.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. Material changes to these Terms will be communicated to registered users via email or through notice on the Website. Continued use of the Website or services after such notice constitutes acceptance of the modified Terms.

No Guarantee of Results

While the Company strives to deliver high-quality service and results, the outcomes of marketing strategies are dependent on a multitude of factors outside of the Company’s control. Therefore, the Company does not guarantee any specific results, including but not limited to the performance of ads, the success of marketing strategies, or the quantity or quality of leads generated.

Account Sharing

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Account Sharing Policy (Effective November 1, 2023)

Account-sharing policies apply to all services provided by AM Creative LLC, not just AM Connect.

You may operate more than one business that you, your spouse, or a business partner owns out of one AM Connect account.

The Company does not permit sharing an AM Connect account with any business you do not own in whole or in partnership. Account sharing in this manner is strictly prohibited and may result in account termination.

AM Connect Ad Management and Templates Add-On Terms of Service

These AM Connect Ad Management or Easy Ads Add-On Terms of Service (the “Terms”) govern the use of the “AM Connect Easy Ads” add-on (the “Add-On”) offered by AM Creative LLC (“the Company”, “We”, “Us” or “Our”) and are an addition to the AM Connect Application’s Terms and Conditions. The Add-On is available as an additional subscription level to the AM Connect Application.

1. Acceptance of Terms

By using the Add-On, you agree to these Terms. If you disagree with any part of these Terms, you may not use the Add-On.

2. Subscription Fees

The Add-On requires an additional subscription fee, which is separate from your AM Connect Application subscription. This fee is for access to run and manage your Meta (formerly Facebook) ads through the AM Connect Application. All ad spend will still need to be paid by you separately and is not included in the subscription fee.

3. No Guarantee of Leads

While the Add-On provides tools for creating, managing and monitoring Meta ads, the Company does not guarantee any specific results, including but not limited to leads, conversions, or sales. The Add-On only provides the service and platform for managing ads.

Use of Artificial Intelligence (AI)

1. AI Functionality

AM Creative LLC’s services, including but not limited to AM Connect, may employ Artificial Intelligence (AI) technologies to assist in various functionalities such as conversing with leads, automating responses, and generating content. These AI technologies are designed to enhance the efficiency and effectiveness of our services.

2. AI-Generated Content

Users acknowledge that any content, suggestions, or communications generated by AI as part of our services are inherently based on algorithms and machine learning. While we strive to ensure accuracy and relevance, AM Creative LLC does not guarantee that the AI-generated content will always be reliable, appropriate, or suited for specific purposes.

3. User Responsibility

Users are responsible for reviewing, overseeing, and, where necessary, modifying AI-generated content before its utilization or dissemination. Users must ensure that such content complies with all applicable laws, regulations, and ethical standards, particularly those concerning marketing, privacy, and consumer protection.

4. No Liability

AM Creative LLC shall not be liable for any direct, indirect, incidental, or consequential damages or losses arising from the use of AI-generated content. This includes, but is not limited to, damages related to inaccuracies, misrepresentations, or any other issues associated with the AI-generated content.

5. Indemnification

Users agree to indemnify and hold harmless AM Creative LLC against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable attorney fees and costs, arising out of or in any way connected with their use of AI-generated content.

6. Compliance with Laws

Users are solely responsible for ensuring that their use of AI-generated content complies with all applicable local, state, national, and international laws and regulations. This includes obtaining all necessary permissions and consents required for the lawful use of such content.

SEO Services and Website Optimization

7.1 SEO and Code Optimizations

As part of our SEO services, certain optimizations and changes may be made directly to the code of your website. This could include adjustments for speed, on-page SEO elements, schema updates, and more. Once services conclude, there is a possibility that some of these changes may revert back to their original state unless further maintenance is agreed upon or performed. AM Creative LLC is not responsible for any reversion of optimizations after the termination of services.

7.2 Results Not Guaranteed

While we use our expertise and best efforts to optimize your website for search engines and to improve your rankings, we cannot guarantee specific results. SEO is influenced by various factors including search engine algorithm updates, competition, and industry changes. We commit to continuously improving and adjusting our strategies to achieve the best possible outcomes.

Survival

The following provisions shall survive the termination or expiration of these Terms: Payment Terms and Automatic Billing (with respect to amounts owed), Refund Policy, No Warranty on Purchases, Remedies, Damages and Limitation of Liability, Intellectual Property, Indemnification (under Use of Artificial Intelligence), Governing Law, Severability, Dispute Resolution and Venue, and any other provisions that by their nature should survive.

Questions

If you have any questions about our Terms of Service, please contact us at info@amcreativemktg.com.

AM Creative LLC
6 Chestnut St STE 112
Amesbury, MA 01913
United States
(978)-464-8895
info@amcreativemktg.com